PERFORMANCE AREAS Support Ignite in-house contact centres in organising people resources and monitoring daily fitness industry Formal or informal training in a call center environment Fluent in both written and verbal Proven track record of maintaining high levels of call forecasting in a fast-paced industry Ability to workforce planning tools nationally to support in-house call center operations. Build and lead the teams that
experience in scanning and indexing within a call centre back office environment Computer literate (MS
experience in scanning and indexing within a call centre back office environment Computer literate (MS
responses to general inquiries. Answer incoming calls and promptly address customer inquiries. Provide and resolve customer issues. Maintain detailed call logs and generate reports as needed. Assist frustrated necessary. Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks Monitor Average Handling Time to meet established standards. Adhere to assigned work schedules, occupancy agreed-upon timeframes. Uphold customer service quality standards and align with established business processes
responses to general inquiries. Answer incoming calls and promptly address customer inquiries. Provide and resolve customer issues. Maintain detailed call logs and generate reports as needed. Assist frustrated necessary. Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks Monitor Average Handling Time to meet established standards. Adhere to assigned work schedules, occupancy agreed-upon timeframes. Uphold customer service quality standards and align with established business processes
by discussing client requirements either via call centre or over e-mail advising on suitable options in
by field technicians against the company's standard prior to releasing to Finance for further processing branch overtime, leave forms, night outs,
providing excellent customer service by handling phone calls and inquiries.
Key Responsibiliti
uphold cleanliness standards.
responsible for managing inbound and outbound calls, directing calls to the appropriate departments or individuals
Responsibilities:
Answering and directing incoming calls in a professional manner
Taking messages and
Linkedin, and Google searching. Previous cold calling experience This position is not suitable for a telephone call for next step e.g. set up a meeting in person or arrange for a Zoom/Teams call, as and when newly accepted invites with an email and telephone call. Social Media Adverts – Facebook, Linked and other Action-specific targeted projects via email and phone calls Ad hoc sales-related administration. Assist with of a long-term growth plan. Some degree of cold calling is expected for specific projects. General admin: