team
Working Experience in the IT industry supporting call centre operations is advantageous Consultant: Tamsyn
best practises and frameworks to manage the data centre, capacity planning, backups, migrations, and audits experience with server virtualisation and data centre administration. Proven experience in migrating private/public cloud. Strong knowledge of industry standards, practices, and methodologies. Proven experience
Excel, PowerPoint, and Outlook OpenText Archive Centre Certification Job Related Requirements Minimum Minimum of 10 years' experience in OpenText Archive Centre. Added Advantages for the role. Knowledge of Documentum advantage. Main purpose of the role OpenText Archive Centre application is used by many applications. The role
systems. You will be responsible for handling service calls, conducting routine maintenance visits, and providing setup and functionality according to company standards and client requirements. Maintenance: Conduct to address them promptly. Service Calls: Respond to service calls from clients in a timely manner, diagnosing
Interaction with team members, operational and contact centre personnel. Ad hoc analysis, queries and business attention to detail Concerned with maintaining standards of accuracy and quality Takes responsibility and co-ordinate small projects Concerned with maintaining standards of accuracy and quality Shows and instils enthusiasm
Interaction with team members, operational and contact centre personnel. Ad hoc analysis, queries and business attention to detail Concerned with maintaining standards of accuracy and quality Takes responsibility and co-ordinate small projects Concerned with maintaining standards of accuracy and quality Shows and instils enthusiasm
Interaction with team members, operational and contact centre personnel. Ad hoc analysis, queries and business attention to detail Concerned with maintaining standards of accuracy and quality Takes responsibility and co-ordinate small projects Concerned with maintaining standards of accuracy and quality Shows and instils enthusiasm
Support Distribution list management TEAMS Admin Centre Creating Teams and Channel Creating and managing policies Virtual machine management Teams Voice Manage call queues Manage auto attendants Teams voice new starters/leavers
suppliers 1st/2nd level support Log calls Assign priority to calls low, medium, urgent, high, critical