industry. We are seeking a talented Call Centre Agent as well as Call Centre Team Leader to join our team and success. Call Centre Team Leader Assist in designing debtor engagement processes with the Call Centre Manager members. Monitor and manage call centre productivity. Compile call centre feedback as needed. Conduct Manage debtor engagement escalations. Achieve call centre performance KPIs. Create and implement incentive programs. Build sustainable morale and team. Call Centre Agent Contacting Debtors: Initiate contact with
Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations Role Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre, you will be one processes and procedures, adhering to our quality standards and within our turn-around time, as well as resolving resolving complex product related queries. As a Call Centre Agent - Service Specialist, you will be expected our servicing channels, currently being telephone calls, emails, digital portal and manual instruction processing
industry. We are seeking a talented Call Centre Agent as well as Call Centre Team Leader to join our team and success. Call Centre Team Leader Assist in designing debtor engagement processes with the Call Centre Manager members. Monitor and manage call centre productivity. Compile call centre feedback as needed. Conduct Manage debtor engagement escalations. Achieve call centre performance KPIs. Create and implement incentive programs. Build sustainable morale and team. Call Centre Agent Contacting Debtors: Initiate contact with
Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations Role Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre, you will be one processes and procedures, adhering to our quality standards and within our turn-around time, as well as resolving resolving complex product related queries. As a Call Centre Agent - Service Specialist, you will be expected our servicing channels, currently being telephone calls, emails, digital portal and manual instruction processing
seeking a Bank Recons Clerk on a contract basis. You will be responsible for reconciling bank accounts resolving queries and communicating with stores and the bank. Matric plus solid work experience. Post matric including, inter alia, bank reconciliations, foreign currency translation and conversion, bank card queries, resolving resolving bank discrepancies etc. Experience within a team dynamic would be advantageous Compute literate
Introduction One of the TOP banks in S.A. Description One of the TOP banks in S.A. is seeking an experienced CA / CIA / CISA / CFSA No less than 5 years' in banking (compliance / risk / audit) Client centric Business CA / CIA / CISA / CFSA No less than 5 years' in banking (compliance / risk / audit) Client centric Business
One of the TOP 4 banks are seeking an experienced banking individual with fraud detection and money less than 2- 3 years' relevant experience in banking / back office financial services
First line
One of the TOP banks in S.A. is seeking an experienced Audit Portfolio Manager to join their JHB team CISA / CFSA
is mitigated in
accordance to business standards.
Job Responsibilities
• Apply knowledge of banking sector, digital transformation, and emerging risks
quantitative data
• Financial services; preferable banking – retail and commercial exposure (products and
and
or/channels)
• Communicating standards to others
• Consolidate data from various sources
um Experience Level
5+ years in banking (preferably within Auditing, Risk or Complianc
aging report. Following protocol in line with Standard Operating Procedures (SOP) when dealing with different account aging buckets. Receiving inbound calls/ensuring outbound quality call quota is reached daily/weekly/monthly action. All communication must be done in line with Standard Operating Procedures (Type and Time) Detailed query handling will be checked. Quality of e-mails, calls and letters sent will be evaluated. Quality of notes