orders. Communication with clients, sales, warehouse and distribution teams. Offer superior customer service
Roodepoort, Lea Glen branch and will report to the Distribution Contact Centre Supervisor. Overall Objective: agent performance. Key Performance Areas: • To receive calls, mails, faxes and attend to customer queries assurance. Quality Outputs of the Job: • Duties : To receive calls, mails, faxes and attend to customer queries capturing queries on the UPD Online and CRM. (Queries received via e-mail must be logged within 24 hours; telephonic day if received before 14h00; Back orders requests must be completed within 24 hours if received after
Roodepoort, Lea Glen branch and will report to the Distribution Contact Centre Supervisor. Overall Objective: agent performance. Key Performance Areas: • To receive calls, mails, faxes and attend to customer queries assurance. Quality Outputs of the Job: • Duties : To receive calls, mails, faxes and attend to customer queries capturing queries on the UPD Online and CRM. (Queries received via e-mail must be logged within 24 hours; telephonic day if received before 14h00; Back orders requests must be completed within 24 hours if received after
efficient communication with BU sales, warehouse and distribution teams.
efficient communication with BU sales, warehouse and distribution teams. Maintain healthy working relationships
efficient communication with BU sales, warehouse and distribution teams. Maintain healthy working relationships
still satisfied with any purchases Log returns received by Customer Communicate with Technician to repair in an electrical background and 2-5 years of warehouse experience. Technical Knowledge: Proficiency in communication skills and previous experience in a warehouse, preferably in the same industry. Education: Matric
send them to the operations department.
of service operations, including scheduling, dispatching, and customer service. Ensure timely and efficient
incident and send them to the operations department. Dispatch responders to sites ensuring they are there within