timely manner and within the agreed SLA Updates tickets with resolution tasks performed Identifies, investigates the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming be carried out in the next shift Escalates all tickets to seek the right focus from CoE and other teams activities Audits and analyses incident and request tickets for quality and recommends improvements with updates tasks for automation, leading to a reduction in tickets and optimization of effort May also contribute
professionals. We are looking for Outbound Telesales Agents wanted for sales team in Westville, Durban. Position
Function of Position Reporting to the Procurement Agent, the incumbent serves as the sub-unit's e-filing clerk, administrative assistant, and purchasing agent. This is a customer service position; the incumbent own procurement actions and for other procurement agents. Requests invoices from vendors & contractors
product adoption, growth, and retention. Manage the tickets, maintaining SLA's, communicating with clients
BET Software as a whole. Actively become a change agent and drive continuous learning within the team thus
maintenance life cycle from receiving a helpdesk ticket, through the steps of problem analysis, root cause