SLA Performance, Ensure compliance to company as well as ACSA Health and Safety policies and procedures. Ensure vehicle checklist is completed at all times. Understanding the terms and conditions of ACSA as per Induction training, AVOP Training etc. The Tug driver is responsible for safely and timel
limited to) the following tasks:
times for orders Improved ticket response times Drives reduction in customer tickets Process optimization
Continuity plan; People management: Manage Service Desk agents in delivering a speedy and efficient service to ADDED ADVANTAGES AND PREFERENCES: SDI Service Agent certified, or SDI Service Manager certified; CoBIT
(Air/Road/Sea) – received from Customers, Primary Agents, Inter-branch and origin. offices. Proficiency
the new regional operating cashflow model (IC and Agents agreements, cashflow monitoring processes, currency
(Air/Road/Sea) – received from Customers, Primary Agents, Inter-branch and origin. offices. Proficiency
orchestrating harmony in compliance with SARSs Agent Appointment and BCEA.
methodologies Data Analysis ITSM knowledge User support ticket management MS Teams and the Microsoft office suite
resolution of issues, problems or concerns with EMO/ Agent and BIL offices. Prepare monthly, quarterly and