all non-hardware related incidents recorded in Ticket Management System. Monitoring and delivering Service
management) Analyse and resolve problem tickets Resolve incident tickets Plan and execute infrastructure lifecycle
12 1 - 2 years' Banking experience 1 - 2 Years' ticket management experience FICA knowledge RESPONSIBILITIES:
table (PST) as and when required. Log ERP support tickets with the global support team for any system-related reconciliation processes. Track progress of ERP support tickets and follow up with the global support team to ensure
implement long-term improvements, reduce problem tickets, and enhance daily IT operations.
QUALIFICATIONS
and integration deployments Logging and tracking tickets to external support Troubleshooting deployments
develop a culture of collaboration - Act as a change agent to the team and organisation Supports the team to