all non-hardware related incidents recorded in Ticket Management System. Monitoring and delivering Service
career that goes beyond mere employment; become an agent of change in transforming lives through technology Plan tickets for teams every day (project management) Manage numerous teams and track daily tickets Manage Oversee that teams have completed summaries Close tickets Vehicle management (rentals, inspections etc.)
Plan tickets for teams every day (Project Management) Manage numerous teams and track daily tickets. Manage teams have completed daily summaries. Closing of tickets. Vehicle management (rentals, inspections etc.)
management) Analyse and resolve problem tickets Resolve incident tickets Plan and execute infrastructure lifecycle
12 1 - 2 years' Banking experience 1 - 2 Years' ticket management experience FICA knowledge RESPONSIBILITIES:
years' Banking experience
implement long-term improvements, reduce problem tickets, and enhance daily IT operations.
management)
· Resolve incident tickets
· Analyze and resolve problem tickets
· Any additional responsibilities
implement long-term improvements, reduce problem tickets, and enhance daily IT operations.
support, troubleshoot system issues, and handle tickets within defined SLAs
- Collaborate with clients