meetings. Overseeing and proactively reviewing the ticket board for exceptions and taking/setting decisive plans. Serve as point of escalation for complex tickets. Conducting team member reviews, performance management reporting. Support all team members in closing their tickets – work as a team. Working with the HR Manager on Scripting and coding experience Experience with ticket management systems
Having worked previously on email/Excel, CRM and ticketing systems Customer and technical support experience
for resolving IT issues, providing support via a ticket-based system. Your day-to-day tasks will involve management
for resolving IT issues, providing support via a ticket-based system. Your day-to-day tasks will involve management Logging customer queries and updating tickets with SLA time Remote IT Maintenance and Scheduled
troubleshooting. Generation and update of tickets within the IT Support Ticket system utility for the purpose of
thoroughly document requests for assistance in our ticket management system, and track incidents through and other problems (via information gathering, ticket trends, etc.) and communicate the information to
support to clients via phone, email, or helpdesk ticketing system. – Diagnose and troubleshoot technical
(timelines / prioritization – model setting up tickets in Jira). Translate client needs. Confluence and
address raised issues promptly Handle support tickets and review technical documents and reports Investigate
2nd Line Support for business systems Maintain tickets within the incident lifecycle (timeously, effectively