tasks and tickets as required · Action and resolve CIM (Critical Incident Management) tickets as required (Incident Management) tickets · Raise and lead tasks PM (Problem Management) tickets as identified · Handling Handling Tickets and Tasks with the responsibility for closing the same within defined SLA's (Service Level organisational Agile Working Model · Performing ticket duty services as and when required in-line with
tasks and tickets as required · Action and resolve CIM (Critical Incident Management) tickets as required (Incident Management) tickets · Raise and lead tasks PM (Problem Management) tickets as identified · Handling Handling Tickets and Tasks with the responsibility for closing the same within defined SLA's (Service Level organisational Agile Working Model · Performing ticket duty services as and when required in-line with
tasks and tickets as required
(Incident Management) tickets Action and resolve CIM (Critical Incident Management) tickets as required Raise Management) tickets as identified Action and coordinate CM (Change Management) tasks and tickets as required
Raise and lead tasks PM (Problem Management) tickets as identified for SAC, AFO & Datasphere Platform and coordinate CM (Change Management) tasks and tickets as required for SAC, AFO & Datasphere Platform
first-line resolution. Accurate logging of all ticket information Escalating promptly allocating unresolved Incidents and providing regular updates on the ticket management system. Maintaining accurate log entries
offered by the company. Essential Competencies: Examining Information Developing Expertise Making Decisions
Knowledge of ITSM Solutions – specifically BMC Remedy Ticketing tool. Should you not receive a response within