Friday COMPETENCIES Essential Competencies: ● Examining Information ● Articulating Information ● Making the time spent with each query. ● Manage the ticketing system. ● Escalate queries with discretion. ● to ensure client satisfaction. ● Maintain the ticketing system. ● Ensure other required documents, reports
Friday COMPETENCIES Essential Competencies: ● Examining Information ● Articulating Information ● Making the time spent with each query. ● Manage the ticketing system. ● Escalate queries with discretion. ● to ensure client satisfaction. ● Maintain the ticketing system. ● Ensure other required documents, reports
- Regulatory Examination Level 5: Representatives
- Regulatory Examination Level 1: Key Individuals
incident handling Tickets can be opened as service request or real incident tickets. The solution time time is equal for both ticket types. There are no exceptions concerning public holidays. Service time DAM DAM operations concerning ticket handling: · Critical/High/medium/low: 724 Solution time DAM operations operations concerning incident ticket handling: · Critical: 1 Std. · High: 4 Std. · Medium: 17 Std. · Low: 35 time DAM operations concerning service request ticket handling: · Critical: 1 Std. · High: 4 Std. · Medium:
systems Responding to client IT support requests/tickets. Providing technical support on-site Offering solutions Join weekly meeting with the IT manager to track ticket and SLA progress Bachelor's degree in design engineering of on-site tickets & assist Head Office users remotely when required, depending on ticket volume. Driver's
return, maintenance and safe custody of modules, ticket machines and related equipment and systems. Authorise collection of cash revenue, and ticket sales of the cashiers, ticket sellers, and outsourced service
l Certification
- Regulatory Examination Level 1: Representatives (Advantage)
lives safe and successful Following up on incident tickets to make long term improvement Actively making suggestions suggestions to reduce the number of problem tickets Proactive improvements in daily IT operations Qu
lives safe and successful Following up on incident tickets to make long term improvement Actively making suggestions suggestions to reduce the number of problem tickets Proactive improvements in daily IT operations Qu
Knowledge (essential): Microsoft Excel MS Office Ticket logging Data Capturing Other: Proficiency in Afrikaans