Engineer audits and analyses incident and request tickets for quality and recommends improvements with updates tasks for automation, leading to reduction in tickets and optimization of effort. They plan and execute possess essential and operational knowledge in ticketing tools preferably Service Now. Strong client service
verbal faults are logged on the ticket system. All tickets acted on, all tickets closed within SLA requirements
removal including ESM INC's for device maintenance, verify server infrastructure health, including backup maintenance captures. Will also be required to verify all system integration such as UIM, PC, PM, EMI
current promotions and drive sales 5. Increase ticket averages by upselling or suggestive selling techniques
payments. Ensure all change of banking details verified and signed off by director Update bank books after applications, authorisation letters (with passports and e-tickets) for overseas travel and arrange for forex cash
The role will be responsible for collecting and verifying timesheets, calculating wages and deductions, Group for Monthly and Weekly wages Collect and verify timesheets from employees and managers - digital
The role will be responsible for collecting and verifying timesheets, calculating wages and deductions, Group for Monthly and Weekly wages Collect and verify timesheets from employees and managers - digital
DNS, etc.) Following through on all Incident tickets assigned and their resolution Effectively working
possess essential and operational knowledge in ticketing tools preferably Service Now. Strong client service
Purchase Orders requested. Managing of Purchase Order ticket system. Responding to ad hoc Purchase Order related