accountable for taking calls, chat
requests or tickets and handling resulting incidents or service requests
knowledge along with discretion to respond to tickets
-Provide client with a first call resolution
clients, when requested, on any pending requests or tickets.
-Work closely with resolver groups, and other
client
-Produce breach and ageing reports for tickets opened by service desk
-Identify gaps and
a higher level
-Methodical in approach to ticket resolution
-Demonstrates ability to interact
JIRA (per processed tickets) and ensure that all callouts paid has a closed JIRA ticket so that invoicing of the JIRA ticket the tech is claiming for- check km's and labour per claim against ticket info as well
JIRA (per processed tickets) and ensure that all callouts paid has a closed JIRA ticket so that invoicing of the JIRA ticket the tech is claiming for- check km's and labour per claim against ticket info as well
procedures and documenting solutions. Experience with ticketing systems like Jira, Remedy. End user support triage foundation data validation) Integration reporting (e.g. ticket status alignment) Conduct runbook automations (e
of the 1 year contract. Air ticket: Free 2 ways economy class Air ticket will be provided by Employer
• Familiarise with areas of responsibility. • Verify details of required construction work required documents during implementation as required. • Verify that the contactors Health and Safety plans are works according to their contractual obligations. • Verify that the procedures for construction works progress minimize the impact of construction on operations. • Verify that the procedures for construction works progress
possess essential and operational knowledge in ticketing tools preferably Service Now. Strong client service
and perform preventative maintenance; Collect and verify delivery instructions; Meeting of deadlines e.g
and perform preventative maintenance; Collect and verify delivery instructions; Meeting of deadlines e.g
balances Assist with the following tasks Receive and verify invoices and all relevant documentation to process (especially no debit or old outstanding balances) • Verify B-BBEE status with vendors • Accurately capture