lives safe and successful Following up on incident tickets to make long term improvement Actively making suggestions suggestions to reduce the number of problem tickets Proactive improvements in daily IT operations Qu
lives safe and successful Following up on incident tickets to make long term improvement Actively making suggestions suggestions to reduce the number of problem tickets Proactive improvements in daily IT operations Qu
(Incident Management) tickets. Action and resolve CIM (Critical Incident Management) tickets as required. Actively
and post Go-live support Operations experience (ticket handling, problem, incident management) Jira and
receiving, parsing, and storing data correctly. Verify that all code elements are working independently
(authentication: SAML / OIDC provisioning: SCIM) handling Tickets and Tasks with the responsibility for closing the
resolving and closing Operational and Maintenance tickets within defined SLA's (Service Level Agreements)