end management of tickets and service requests reported by the customer. Manage Tickets and Requests Receive our customers Provide initial assessment of all Tickets, attempt first time resolution, and /or escalation onboarding projects and migrations Monitor and escalate Tickets according to the customer's SLA Keep users informed informed on status and progress of their Tickets Aid customer retention and satisfaction Help to improve
2nd Line Support for business systems Maintain tickets within the incident lifecycle (timeously, effectively verification: Candidates selected by the client are verified. False info may disqualify or end employment via given. If no confirmation is received, you must verify with Kontak Recruitment. The post Junior Network
address raised issues promptly Handle support tickets and review technical documents and reports Investigate verification: Candidates selected by the client are verified. False info may disqualify or end employment via given. If no confirmation is received, you must verify with Kontak Recruitment. The post Cloud Engineer
limited to) the following tasks:
Plan tickets for teams every day (project management) Manage numerous teams and track daily tickets Manage Oversee that teams have completed summaries Close tickets Vehicle management (rentals, inspections etc.)
on existing and outstanding tickets • Ensure all outstanding open tickets are closed in time • Managing Managing all teams breaching tickets and escalate accordingly • Continuously update calls logged during the
emails per day) with response time targets. Create ticket for further processing (depending on POP; Order; Quote / Invoice from Email / Phone order / Hubspot Ticket (/- 50 per day) Send Quote via Email / From Accounting
emails per day) with response time targets. Create ticket for further processing (depending on POP; Order; Quote / Invoice from Email / Phone order / Hubspot Ticket (/- 50 per day) Send Quote via Email / From Accounting
Understand and use ConnectWise to effectively manage tickets to resolution Basic Exchange and File Server Administration installation, and full testing Complete RFQ within tickets for quotes Customer interaction and communication
Ensure that all bag sizes are according to the works ticket specifications Ensure that the working area is Ensure that all Bag Operators have the correct work tickets for the specific jobs Ensure reels are pre-positioned