with teams and clients. Update the SLA (Service Level Agreement) list. Follow up with relevant personnel
mission, just like you!
Account specific roles and responsibilities:
relations. Resolve issues that arise and on all levels of the agreement timeously and ensure completion with legal practitioners. Accept liability and accountability for any issue, problem, and task that affects interests of the COMPANY. ACCOUNTABILITIES: You will be directly accountable for: Meeting all Regulatory
SOPs. 12 month contract - 100% Onsite Process: Accountable for own work quality, standards and outputs related and escalate problematic queries to the correct level to ensure prompt and effective resolution, enhancing
way
improve service levels & implementation time frames.
department (this has a direct impact on service levels and customer services if not understood)
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achievement of revenue and client Collection targets. Accountable for Call Centre Agents performance through quality remediation plans • Behavioural actions will be held accountable against the new Agency Leadership pledge • Assist
accredited
Process
Customer service
department (this has a direct impact on service levels and customer services if not understood) · Ensures Requirements: Min 3 years working experience at a manager level within an emergency dispatch environment or insurance