We are looking to recruit a Service Centre Analyst to work within the IT department of Clicks Group Services Office in Cape Town and will report to the Service Centre Supervisor/ Manager (IT). Job Purpose The purpose standby work from time to time in the IT Service Centre Job related knowledge and skills Knowledge of Information 12 2/3 Years experience within an IT Service/Call Centre Desirable ITIL Foundation Retail experience IS
is currently looking for a Project Manager (Data Centre) to be based in Cape Town on a Fixed Term Contract Experience in leading teams. 3 years' Experience in Data Centre Construction – Essential. FIDIC, NEC3, JBCC and
are often called upon to provide support to clients to be able to provide additional training on solutions skills.
OF THEIR TRAINING PERIOD AT THEIR HEAD OFFICE IN CENTURY CITY, Receiving and logging calls Assisting
escalate accordingly • Continuously update calls logged during the call life-cycle • Work closely with resolver timely updates are sent to requestor • Logging of calls with outside suppliers / Business partners • Takes computer applications • 1-3 years of experience in a call desk environment/ user support • Previous experience
for financial systems. If you're ready to take centre stage in their dynamic team, this is your moment
how they want and manage everything themselves. We call it Freedom. About the Job No network is the same: the customers cloud-based PBX , troubleshooting call quality issues, or ensuring a smooth number porting essential for this position. For your on-the-job training, aka on-boarding, you'll be expected to be proactive months), you'll be sending lots of emails and be on calls that can take up a good chunk out of your day. This number porting requests: Taking inbound support calls. Proactively assisting customers with their questions
clients in the UK, SA Europe, US, and Asia. (On-Call Rota) Be proactive. You should always look for opportunities utilization for all users, providing relevant training where necessary. Maintain documentation for all down time) Experience with Policies, Procedures, Training, Compliance requirements. Remote Support Desirable
travel, cell-phone airtime and data for business calls. Flexible Schedule: Work autonomously and enjoy week. Professional Development: Access to ongoing training and development opportunities to enhance your
clients in the UK, SA Europe, US, and Asia. (On-Call Rota) Be proactive. You should always look for opportunities utilization for all users, providing relevant training where necessary. Maintain documentation for all down time) Experience with Policies, Procedures, Training, Compliance requirements. Desirable Certifications/