PERFORMANCE AREAS Support Ignite in-house contact centres in organising people resources and monitoring daily health and fitness industry Formal or informal training in a call center environment Fluent in both written Proven track record of maintaining high levels of call forecasting in a fast-paced industry Ability to workforce planning tools nationally to support in-house call center operations. Build and lead the teams that
by discussing client requirements either via call centre or over e-mail advising on suitable options in
Linkedin, and Google searching.
telephone call for next step e.g. set up a meeting in person or arrange for a Zoom/Teams call, as and when newly accepted invites with an email and telephone call.
Social Media Adverts – Facebook, Linked and specific targeted projects via email and phone calls e.g. hospice branches, healthcare groups etc
Ad long-term growth plan.
Some degree of cold calling is expected for specific projects
General
communications, including both incoming and outgoing calls. Take messages and relay them promptly to the Financial registers for new business, cancellations, and training activities.
Reporting client complaints resolution.
Providing mentorship and training to junior staff when necessary to support their and training sessions to enhance knowledge and skills.
Attending external training sessions
Responsibilities:
Make retention calls to existing clients.
Make calls to potential new clients from
R9000 Per Month Make retention calls to existing clients. Make calls to potential new clients from provided
R9000 Per Month Make retention calls to existing clients. Make calls to potential new clients from provided
process
Call qualifying tenants and advise that their application has been approved
Call non- qualifying
/>Implementing credit control procedures through:
- Calling of tenants who have not paid by the 6th of each
with maintenance complaints
Log maintenance calls and or walk in queries
Use the property management