Laureate Service team, the primary focus of your role is to provide relationship management service, active keep your finger on the pulse of our internal service level agreement to make sure that we achieve the require after hours and weekend work) • Assist with service recovery and client apologies, also help with handling inquiries, service requests and complaints • Providing customers with the organisation's services and product our Team Leader: Client Service, who is accountable for all Laureate Service functions. Your qualifications:
Laureate Service team, the primary focus of your role is to provide relationship management service, active keep your finger on the pulse of our internal service level agreement to make sure that we achieve the require after hours and weekend work) • Assist with service recovery and client apologies, also help with handling inquiries, service requests and complaints • Providing customers with the organisation's services and product our Team Leader: Client Service, who is accountable for all Laureate Service functions. Your qualifications:
solutions and aiming to set higher standards in service and societal impact. Emphasising continual growth sustainability. How you'll role As a customer service agent at this scaling startup, you will play a position is ideal for individuals adept at customer service, focusing on financial management, issue resolution mandates, and ensuring all financial setups are correct Customer interaction (15%): address incoming calls
the West Rand, is currently looking to employ a service controller to start immediately or as soon as possible possible. You will be required to take service calls, communicate these to technicians, keep cleints troubleshooting and advising client of possible corrective action that the client can take. Log customer of jobcards where repair services rendered is not covered by existing service contract with client Issuing of printer/device generated alerts and taking corrective action Performing printer repairs at customers
existing clients are satisfied with the products and service
Collect and deliver samples for colour matching
Network with other service providers in the industry to obtain information
specials and promotions, as well as to purchase the correct products for their application needs
Deliveries
ensure the daily effectiveness of the overall department. The candidate will thus, be a key member of ensure the functionality and coordination of the department.
solutions and aiming to set higher standards in service and societal impact. Emphasising continual growth position is ideal for individuals adept at customer service, focusing on financial management, issue resolution mandates, and ensuring all financial setups are correct Customer interaction (15%): address incoming calls
based in Sandton requires the services of a call centre agent. Customer service Client liaison - telephone
be responsible for providing excellent customer service, ensuring customer satisfaction, and offering timely inquiries and complaints efficiently. Customer Service Representatives with strong Customer Satisfaction abilities Experience in a call center or customer service role is a plus
successful customer-facing agents to deliver the best service in the insurance industry • Manages people related absence and attrition within the team to ensure service level contributions are met/exceeded • Manages written correspondence • Ensure efficiency of service productivity and performance in the contact centre own competencies • Deliver exceptional customer service that exceeds customers' expectations through proactive order to drive and achieve relevant product and service targets • Completed Matric (Grade 12) • 2-3 years'