customer service. The engineer answers incoming calls, tracks all information on the Remedy system along REQUIREMENT Pro-actively managing VIP's on the Vodacom campus regarding hardware, software and connectivity accurately into the Remedy System Manage end to end all calls logged and providing updates to keep customers informed VIP's facing challenges and try and resolve on first call. Gathering information through analytical trouble Identify trends by monitoring and analysing incoming calls, problems and support requests. Use the required
deployments of them. Support of Information Systems in call center environments. Systems development / specifications
Our client is a leading telecommunications, data center, and networking company committed to providing Our client is a leading telecommunications, data center, and networking company committed to providing management, preferably in the telecommunications, data center, or networking industry. Proven track record of
accurately, to write and execute test cases using the center tools and also do bug tracking and integrate testing
offices across SA (remote configuration). Covering calls for other office facilities such as connectivity machines via Microsoft cloud operation security center. Support users across the branch network via phone; office connectivity; phones). Record and analyze IT calls logged and determine patterns to pro-actively assist
machines via Microsoft cloud operation security center.
Our client is a leading telecommunications, data center, and networking company committed to providing management, preferably in the telecommunications, data center, or networking industry.
accurately, to write and execute test cases using the center tools and also do bug tracking and integrate testing
accurately, to write and execute test cases using the center tools and also do bug tracking and integrate testing
processes to drive success in our Cloud Control Center. If you're a proactive problem-solver with a passion