for a Call Centre Manager. The role will involve the daily running and management of the call centre areas of improvement or development. Ensure that calls are answered by staff within agreed time scales development Change management Effective management of Call Centre & Assessing functions Effective submission the medical aid industry Current experience in a Call Centre Manager / Team Lead role Market related
all customers entering the show room/office or calling on the phone to promote a positive professional company
Internal admin support Internal communication to call centre Adhoc duties The post Administrator appeared
literate in MS Office
office Answer, filter, and route incoming phone calls Receive, sort, and distribute daily mail/deliveries
Must have the ability to capture data, answer calls and process invoices / cash ups. Experience on Microsoft
of return stock/stock control.
OF DUTIES : Handle telephone queries. Record all calls received. Attend to all claims queries received
communication devices/software (whatsapp, emails, calls, online diary)
management team and staff members. Manage phone calls, emails, and correspondence efficiently. Schedule Schedule appointments, meetings, and conference calls. Coordinate travel arrangements for employees as needed