for a Call Centre Manager. The role will involve the daily running and management of the call centre areas of improvement or development. Ensure that calls are answered by staff within agreed time scales development Change management Effective management of Call Centre & Assessing functions Effective submission the medical aid industry Current experience in a Call Centre Manager / Team Lead role Market related
civil, criminal and labour related matters in a call centre environment. May be required to work flexi (written and oral); Must be able to function in a call centre environment. Experience and Qualifications
We're seeking Call Centre Agents - Johannesburg (Gauteng) . To Sell a range of insurance, financial or to potential customers Making professional sales call to customers. Knowing the product being sold. Handling Treating the customer fairly. Understanding the call centre metrics and consistently achieving minimum minimum metrics. Capturing and recording sales call details 100% in the CRM system. Can plan and deliver oral customer service. Focusses on exceeding the minimum call centre metrics. Ensures that one's own work is complete
training sales employees, holding regular conference calls, reviewing team member expense reports, coaching
customer service. The engineer answers incoming calls, tracks all information on the Remedy system along REQUIREMENT Pro-actively managing VIP's on the Vodacom campus regarding hardware, software and connectivity accurately into the Remedy System Manage end to end all calls logged and providing updates to keep customers informed VIP's facing challenges and try and resolve on first call. Gathering information through analytical trouble Identify trends by monitoring and analysing incoming calls, problems and support requests. Use the required
deployments of them. Support of Information Systems in call center environments. Systems development / specifications
annual budget process, working with relevant cost center budget owners to create a realistic operational
opportunities in Finance! For more information, please call Lindsey Lombard
annual budget process, working with relevant cost center budget owners to create a realistic operational opportunities in Finance For more information, please call Lindsey Lombard R 700000 - R 800000 - Annually
more than 50 resident offices around the world. Centered on UAE and Brazil, logistics network and parts units).
• Contact prospective clients through calls and visits to promote company's products and
annual budget process, working with relevant cost center budget owners to create a realistic operational opportunities in Finance For more information, please call Lindsey Lombard on 011 318 2101 R 700000 - R 760000