for a Call Centre Manager. The role will involve the daily running and management of the call centre areas of improvement or development. Ensure that calls are answered by staff within agreed time scales development Change management Effective management of Call Centre & Assessing functions Effective submission the medical aid industry Current experience in a Call Centre Manager / Team Lead role Market related
for a Call Centre Manager. The role will involve the daily running and management of the call centre areas of improvement or development. Ensure that calls are answered by staff within agreed time scales development Change management Effective management of Call Centre & Assessing functions Effective submission the medical aid industry Current experience in a Call Centre Manager / Team Lead role Market related
management team and staff members. Manage phone calls, emails, and correspondence efficiently. Schedule Schedule appointments, meetings, and conference calls. Coordinate travel arrangements for employees as needed
dynamic team. Ensure that all incoming calls are answered promptly. Calls that need to be transferred must
dynamic team. Ensure that all incoming calls are answered promptly. Calls that need to be transferred must
more. Front desk client liaison - screening phone calls, inquiries and requests and handling them when appropriate
more. Front desk client liaison - screening phone calls, inquiries and requests and handling them when appropriate
phone Generating quotes, invoices Sales, courtesy calling customers, pushing sales Dealing with walk in customers
phone Generating quotes, invoices Sales, courtesy calling customers, pushing sales Dealing with walk in customers
Responsibilities
Answer and direct phone calls.
Organize and schedule appointments.
Plan