Innovators Thrive!
We are seeking a Call Coordinator with strong communication skills do:
Your expertise:
customer service. The engineer answers incoming calls, tracks all information on the Remedy system along REQUIREMENT Pro-actively managing VIP's on the Vodacom campus regarding hardware, software and connectivity accurately into the Remedy System Manage end to end all calls logged and providing updates to keep customers informed VIP's facing challenges and try and resolve on first call. Gathering information through analytical trouble Identify trends by monitoring and analysing incoming calls, problems and support requests. Use the required
offices across SA (remote configuration). Covering calls for other office facilities such as connectivity machines via Microsoft cloud operation security center. Support users across the branch network via phone; office connectivity; phones). Record and analyze IT calls logged and determine patterns to pro-actively assist
machines via Microsoft cloud operation security center.
processes to drive success in our Cloud Control Center. If you're a proactive problem-solver with a passion
processes to drive success in our Cloud Control Center. If you're a proactive problem-solver with a passion
you’ll do:
you’ll do:
Reference: NWA003112-PCa-2 Calling all experienced Senior C# Developers looking to join a renowned International send your CV to pcalvinnetworkrecruitment.co.za or call me on 011 622 9526. Annually
project requirements while maintaining a user-centered approach. Project Management: Basic project management