information for immediate resolution Provides second level support to all incidents, requests and identifies experience throughout the total client journey Moderate level years of relevant managed services experience handling infrastructure Moderate level knowledge in ticketing tools preferably Service Now Moderate level working knowledge knowledge of ITIL processes Moderate level experience working with vendors and/or 3rd parties Skills Summary
within the ambit of responsibility Directly supervises 1 x HRIS Officer at CL grade and responsible for the
specific IT skills: Practical knowledge of high-level programming languages