SKILLS Level 1 process integration knowledge across multiple SAP Modules. Able to speak German Level 1 technical
soon as possible ROLE: Operations (2nd and 3rd level) Development of new functionality (backend, frontend) Java 3 years' experience in frontend development 1 years' experience in Public Cloud (Azure) ESSENTIAL
operations concerning incident ticket handling: Critical: 1 Std. High: 4 Std. Medium: 17 Std. Low: 35 Std. Solution concerning service request ticket handling: Critical: 1 Std. High: 4 Std. Medium: 17 Std. Low: 35 Std. NB:
are in line with approved standards. Provide 2nd level support during incidents by analysing system logs IT / Business / Engineering qualification At least 1 of the following: Professional Scrum Master II™ (scrum
methodologies and practices and coaches the team to higher levels of maturity, at a pace that is sustainable and in Complex Products / Sub-products up to Domain level Provides key insights into the evolution of Agile Teams to improve efficiencies at an organisational level Contributes significant value in relevant CoPs through
implementation of authentication solutions and increase the level of automation of the deployed solutions as an enabler closing the same within defined SLA's (Service Level Agreements) Responsible for troubleshooting issues ESSENTIAL SKILLS: Operational support experience. Mid-level knowledge in the areas of web and cloud technologies
to GROUP standard processes (ITPM). Provide 2nd level support during incidents by analysing system logs operating correctly and ensuring that they have a high level of resilience and performance. Ensure that all periodic
the counterparts' level of knowledge. Able to liaise and work with various levels of management, fellow
changes in accordance with the defined Service Level Agreements Work in a team environment to improve
WebEAM,…) A strong team player that has a high level of ownership and responsibility Ability to work