Performance Areas
Customer Service
- Receive calls from senior customer engineer/ help desk.
assistance to users if necessary.
- Escalate problems to senior customer engineer if
that the problem is resolved.
- Ensure all customer queries are attended to and resolved within agreed
/>CSN Support
- Respond to remote/satellite customer call-outs (hardware, software and network calls)
line support).
- Offer customer training.
- Provide customers with regular feedback on their
an IT Assistant. The successful candidate will provide technical support to our staff, assist in maintaining This role requires strong communication skills, a customer-service mindset, and the ability to work both laptops, printers, and other IT equipment.
IT Customer Engineer. Key Performance Areas Customer Service - Receive calls from senior customer engineer/ Provide physical assistance to users if necessary. - Escalate problems to senior customer engineer if necessary ensure that the problem is resolved. - Ensure all customer queries are attended to and resolved within agreed resolution. CSN Support - Respond to remote/satellite customer call-outs (hardware, software and network calls) infrastructure (1st line support). - Offer customer training. - Provide customers with regular feedback on their
are Accessible to Internal and External Company Customers
- Attend IT incidents and requests.
-
Customer Success Operations Location: Parktown, Johannesburg Working Hours: Monday to Friday 9:00am - solutions. Position Overview: CS Ops ensures that customers have a positive experience with the software or structure necessary to effectively engage with customers, drive adoption and retention and ultimately contribute company's growth and success. Responsibilities: Customer Onboarding: help designing and implementing effective onboarding processes for new customers. This includes guiding customers through the initial setup, providing
business is repeat business. ENVIRONMENT: DRIVE customer adoption, retention & growth utilizing your negotiation and communications skills as the next Senior Customer Success Specialist sought by a cutting-edge Communication business reviews, and feedback sessions to ensure customer satisfaction and identify opportunities for improvement assigned accounts. Collaborate with existing customers to identify product or service offering gaps and business reviews, and feedback sessions to ensure customer satisfaction and identify opportunities for improvement
Profile : Customer Success Operations CS Ops ensures that customers have a positive experience with the structure necessary to effectively engage with customers, drive adoption and retention and ultimately contribute company's growth and success. Responsibilities: Customer Onboarding: help designing and implementing effective onboarding processes for new customers. This includes guiding customers through the initial setup, providing Technical Support: serve as a bridge between customers and the development team. They help troubleshoot
Innovators Thrive.
We are seeking a Customer Service Engineer I to join our team. successful candidate will play a vital role in ensuring customer satisfaction and maintaining the reputation of reliable, and effective technical support and assistance.
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What you’ll do:Customer is not breached by resolving tickets timeously
line with the Process (With approval from the Customer and a valid reason).
Ensure that tickets
Innovators Thrive.
We are seeking a Customer Service Engineer I Â with strong problem-solving skills, excellent communication abilities, and a customer-centric approach to service delivery.
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related field. Proven experience in MSP roles like Customer Success Manager or Technical Account Manager. offer, do visit our website - www.parvana.co.uk Customer Success Manager, Technical Account Manager, IT