ICT is looking for a Junior Communications 1st Line Support to join their team Description Requirements: essential Key Performance Indicators: Provide 1st Line Support. Customer interaction. Knowledge of telecommunications
Performance Indicators:
ICT is looking for a Junior Communications 1st Line Support to join their team Description Requirements: essential Key Performance Indicators: Provide 1st Line Support. Customer interaction. Knowledge of telecommunications
Requirements:
of the server farm
Provide 1st & 2nd line technical support to users nationally
Oversee
issues
Support levels:
Share 1st line support with IT Administrator
Handle all escalated
existing solutions.
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role based in Cape Town. Provide 24 X 7 1st-line standby/support for product environments Respond (2nd-line)
everyone with courtesy and care. Provide 1st line user support to customers for tickets logged and assigned world-class service to fulfil this role. Provide 1st line product support both during and after standard working
· Experience unit testing and providing 1st/2nd line support during SIT and UAT cycles, including defect
software - Execution of various client 1st line and desktop support tasks - User remote support - Grade