Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations Role Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre, you will be one quality, during every interaction, showing that we care and that to us investing is personal. Your role resolving complex product related queries. As a Call Centre Agent - Service Specialist, you will be expected our servicing channels, currently being telephone calls, emails, digital portal and manual instruction processing
Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations Role Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre, you will be one quality, during every interaction, showing that we care and that to us investing is personal. Your role resolving complex product related queries. As a Call Centre Agent - Service Specialist, you will be expected our servicing channels, currently being telephone calls, emails, digital portal and manual instruction processing
telecommunications industry is hiring for a Call Centre Supervisor for a limited 3-6 month contract with Responsible for the performance and output of the Service Centre Consultants to drive operational service delivery Ensure staff understands and comply with all call centre objectives, performance standards and policies Act. Daily stand-up's with team members to review calls for the previous day (period), share learnings, process. Review data quality and data completeness of calls and activities performed by the team. Maintain and
telecommunications industry is hiring for a Call Centre Supervisor for a limited 3-6 month contract with for the performance and output of the Service Centre Consultants to drive operational service delivery Equivalent Experience
Our client is looking to hire a Customer Retention Intern for their YES PROGRAMME. This is a 12-month Negotiation skills. Enjoy sales and provides excellent customer service. Market Related
prospective customers.
is a forward-thinking company specialising in call centre services across various sectors, including FinTech
information, assessing claims, and providing exceptional customer service to ensure a smooth and timely claims experience coverage of claims. Communicate with policyholders, agents, and third parties to gather additional information throughout the claims process. Provide exceptional customer service and support to policyholders, demonstrating environment. Commitment to delivering exceptional customer service and building positive relationships with
information, assessing claims, and providing exceptional customer service to ensure a smooth and timely claims experience coverage of claims. Communicate with policyholders, agents, and third parties to gather additional information throughout the claims process. Provide exceptional customer service and support to policyholders, demonstrating environment. Commitment to delivering exceptional customer service and building positive relationships with
reporting. Prepare monthly management accounts and cost centre
reports (Actual vs. Budget) and distribute
variances
? Delivery Team expense and cost centre allocation and purchase order approval management