commitment to upholding the highest standards of quality and safety, strictly adhering to regulatory requirements requirements and implementing rigorous quality control measures to ensure the safety and efficacy of all preparing monthly management packs, conducting cost centre reviews, and analysing expenses. Job Experience
Review daily service levels, customer experience, quality, and compliance measures. Manage an effective Communication working at a Senior management level within a Call Centre of a large operation. 3-5 years' experience in across multiple campaigns within the outsourced call centre environment. 2-3 years' experience in managing
relevant legislation regulations and to drive quality assurance and compliance adherence in the PSG Adviser Adviser offices (long- and short-term assurance, collective investments and stockbroking), Travelling will
relevant legislation regulations and to drive quality assurance and compliance adherence in the PSG Adviser Adviser offices (long- and short-term assurance, collective investments and stockbroking), Travelling will
implementation of process enhancements to improve quality & efficiency of the Unit Facilitates & process roll outs in the respective Visa Application Centre(s) Control & maintain Unit's expense budgets
regulatory monitoring specialist to complete high quality reviews and reporting in accordance with relevant implementation of a combined assurance approach across all Compliance Assurance. The role requires excellent Leadership Team. Key Performance measures • Provide assurance that Group Compliance are complying with all relevant
regulatory monitoring specialist to complete high quality reviews and reporting in accordance with relevant implementation of a combined assurance approach across all Compliance Assurance. The role requires excellent Leadership Team. Key Performance measures • Provide assurance that Group Compliance are complying with all relevant
evaluated every Monday and Friday. 40 unique phone calls are made per day. Overdue debtor queries are handled to date and daily calls are recorded. Debtors targets are met. Quality: All calls are up to the required
evaluated every Monday and Friday. 40 unique phone calls are made per day. Overdue debtor queries are handled to date and daily calls are recorded. Debtors targets are met. Quality: All calls are up to the required
the business in establishing and managing a high-quality advisory service. This is an international opportunity and risk management engagements Implement quality assurance processes to maintain high service standards