principles
(WSP) & Annual Training Report (ATR).
strategy. Develop a high-performance team through coaching, mentoring, and professional growth. Foster a
performance management of call centre resources. • Coaching, developing, motivating and retaining staff and performance management of call centre resources. • Coaching, developing, motivating and retaining staff and
standard Business principles Decision-making process Coaching principles Diversity management Employee training/development
interventions for subordinates • Provide mentorship and coaching to transfer skills and knowledge • Verify and