to fit in with the USM culture. KEY FOCUS AREAS • Care for and lead the Civils department and permanent
fluorescence spectrometers and/or accessories at customer facilities and ensure full functionality according Familiarize and train customers for operation with the equipment Secure customer acceptance following communication link between the customer and company to ensure customer service satisfaction Promote, quote in analytical X-ray is advantageous Excellent customer focus with ability to reliably respond to inquiries inquiries, communicate and interact with customers MS Office, computer, technical data, and networking communication
service perform above tasks on site at customers as required, both on surface and possibly underground and attend promptly to equipment breakdowns at customer sites.
operational problems and as per customer requirements. Troubleshoot and diagnose customer installations and areas findings Maintaining daily communications with customers to ensure resolution and proper follow-up. Trade experience dealing with clients on site. Must be customer focued Must be willing to travel Must have working
and mtu systems compliance are non-negotiable. Customer satisfaction will be the key to your performance the customer. Record keeping and documentation of equipment performance. Participate in customer meetings required Standards and Guidelines. General: The customer must have an account with Rolls-Royce Solutions signed for by the customer. All hours worked shall be recorded and signed for by the customer. Distance travelled travelled shall be recorded and signed for by the customer. All maintenance and repairs shall be done to
providing technical assistance and support to customers, internal teams, and field technicians. This position excellent problem-solving skills, and exceptional customer service abilities THE ROLE Technical Support: Provide prompt and effective technical support to customers and internal stakeholders via phone, email, or track all customer interactions and technical issues in the support ticketing system. Customer Service: Service: Guide customers through troubleshooting processes and provide clear instructions and explanations.
tooling and hydraulics industry Inspect and repair customer's hydraulic equipment on site, or when necessary Return repaired equipment to the customer Safety training Advise customers on products to buy based on application
servicing customers, developing and designing new products, managing projects, and traveling to customer sites Process Specialist.
issue to customer with mechanical drawings for approval
• Provide technical support to customers for the installation, commissioning, and use of ATESS products Handle customer complaints and promptly complete product fault repairs • Visit key customers regularly their needs and equipment operation, and expand customer relationships • Major in electrical engineering