are looking for a talented and dedicated Field Service Technician to join our team, specializing in meat trong> A minimum of 5 years of experience in servicing meat processing equipment or similar industrial
To schedule technicians' service calls and manage their bookings, invoice clients and manage and control weekly, and monthly planning and scheduling of service calls. Route planning of Technicians. Assist with obtain approval for quotations. Invoice clients for services rendered. Daily, weekly, and monthly reports. beneficial, Minimum 5 Years relevant experience, Client Service Experience, Planning and Scheduling Experience
Leader, You will be responsible for maintaining customers induction furnaces, induction heat treatment and malfunctions.
manufacturing of components, taking into account material, labour, machining, electricity and logistics.
ownership of daily tasks within the workshop/service department, distributing tasks among technicians, and and customer satisfaction. Take ownership of the daily tasks in the workshop/service department. Distribute urgency and technician capability. Service Coordination: Monitor the services being provided and stay updated introduced or discontinued by suppliers. Evaluate service quality and identify areas for improvement. Resolve Resolve issues related to the delivery of services. Client Interaction: Answer phone calls and emails promptly
projects, with specific focus on the repair department
Operations:
repair projects, with specific focus on the repair department Operations: Utilize technical drawings, specifications and quantity. Conduct detailed cost analysis for labour, materials, equipment & overhead to determine to obtain competitive pricing for materials and services, negotiating favourable terms and conditions to on quoting. Work closely with the Commercial department regarding all related aspects. Undertake site/factory
include managing aftersales and site service records, handling customer complaints and inquiries, coordinating administrative support to the Spares & Site Services department.
Key Responsibilities:service records and databases. Performance Mo
implementation of strategies to improve aftersales and site services.
of direct reports, seconded workers (internal service providers) and sub-contractors on site and ensuring
carry out work in accordance with company and customer policies, statutory requirements, specified drawings
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Administration and Support Services
Updating of procedures and other relevant
meetings and project site visits to liaise on customer requirements and agree in-house prioritisation
schedule with senior management, key resources and customer representatives; revise the schedule as required
Certifications Tendering collaboration with Services Department, drawing office and co-workers Obtaining Site Experience on Winders Customer liaison Handing over meetings to Services Dept / Major Projects and