business. ENVIRONMENT: A top cloud CRM and Contact Centre solutions company in Southern Africa would like external applications and APIs, such as contact centres and Asterix. Ensure data integrity, security, and
logging and following up on calls Log calls on behalf of clients Test completed calls or queries from clients
support to staff
• Conduct hand-over at shift rotation.
• Monitor and manage network
training and support to staff• Conduct hand-over at shift rotation.• Monitor and manage network• Manage planned
and support to staff
training and support to staff Conduct hand-over at shift rotation. Monitor and manage network Manage planned
accuracy and quality.
line with agreed SLAs. You are the last port of call for the support team so your attitude towards tackling skills. Managing the timely resolution of open calls and call actions across all customers. Take ownership
segments in small and medium business. Proactive calling of customers to build loyalty and improve affinity contact with the customers. Adhere to planned calling cycles to ensure effective coverage of all customers