Location: Cape Town / Centurion Experience Level: Mid-Senior level If this is "YOU" email portiadkparacon
customer requests, adherence to specific Operational Level Agreements and contribution toward positive first first call resolution rates and overall Service Level Agreements. Key Skills / Competencies/Qualifications reference. The First Line Support Engineer is the first level of contact for customers, Engineers must therefore
Coordination: Manage relationships with suppliers, consultants, and vendors. Social Media Management: Assist
Backup management Education & Qualifications: A Levels A, N or Microsoft MCSA/MCSE (optional) Other Requirements:
warehousing functions. Diploma of 1 to 3 years / NQF level 6 (preferably IT, engineering or similar). The position
warehousing functions. Diploma of 1 to 3 years / NQF level 6 (preferably IT, engineering or similar). The position
Agile/Scrum environments. Basic understanding of a high-level programming language (GoLang/.net/Java). Advanced
Nagios or PRTG. Minimum 4 years' experience as a Mid-Level Support Engineer in a Call Centre environment dealing
External Clients premises Face to face up to executive level for IT software solutions and business processes
attention to detail and goal orientation. High level of integrity, honesty, and reliability. Willingness