Provide 3rd line incident support to business ● Accountability of own tasks – ability to self manage ● Work
within 30seconds Accountable for effective, detailed and accurate request capturing Accountable to confirm
network configurations. Deliver exceptional customer service and go the extra mile to ensure satisfaction
environments, web security best practices & accounting systems. In addition, you will also be responsible
environments, web security best practices & accounting systems. In addition, you will also be responsible
meeting SLAs Password resets, mail routing, and account management Logging customer queries and updating
and creating them for other members of the team Account for possible project challenges or constraints
(target date) and address any delays with either the Account or IT Software Development Manager. Manage all
management to ensure all existing customers receive differentiated service excellence. ● Performs internal
DebiCheck (Authentication Collections), AVS (Account Verification System). Qualifications: Tertiary