Provide 3rd line incident support to business ● Accountability of own tasks – ability to self manage ● Work
Experience taking responsibility and dealing with major accounts. Experience in building relationships with new
Matric Certificate/ Grade 12. IT Software Degree or Diploma or relevant Qualification in IT Software or Other
role Proficiency in MS Office Project management diploma/ degree in a related field advantageous Duties:
worked on SAP and understand the workings of SAP • Diploma / Certificate in Information Technology: System
Project; Agile/SCRUM Master Certification Degree/Diploma with Project Management (Preferred) PMP/CAPM and/or
Project; Agile/SCRUM Master Certification Degree/Diploma with Project Management (Preferred) PMP/CAPM and/or
within 30seconds Accountable for effective, detailed and accurate request capturing Accountable to confirm
meeting SLAs Password resets, mail routing, and account management Logging customer queries and updating
packages • Ability to use initiative and to be held accountable for the escalation and communication of incidents