operational issues Ensure client needs are addressed Assist clients by providing consistent second level support
defining project scope, objectives, and timelines, and assist in the creation of project plans and deliverables
security policies to ensure adherence Supporting and assisting with the development and management of the 3-to-5-year
new products, Train clients so that they can self-assist where relevant for onboarding and processing of
new products, Train clients so that they can self-assist where relevant for onboarding and processing of
Monitoring and alerting Debugging and troubleshooting Assist with identification of risks NB: By applying
and support environments Monitoring and alerting Assist with identification of risks
(Change Management) tasks and tickets as required Assist user departments in drafting system requirement
code base to guide and provide solutions and assistance to the feature team. Responsible for delivery
requirements for managing the end user experience, assist with fault isolation, and deliver proactive environment