support. Interaction with clients through meetings, calls, and emails. Handling Tickets and Tasks with the Executing analysis and resolution of Production Support calls. Raising Change Requests (CRs) and writing Functional
ware/ Application Support (Sales/Service)
Call logging Â
General Administration   Â
Calling ALL Linux System Engineers Do you want to indulge in the perks of REMOTE WORK Are you passionate
businesses. Servicing clients across all major business centres in South Africa, we have developed expertise in
support Interaction with clients through meetings, calls and emails Receiving, troubleshooting, resolving the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional
ability. Contact Garth on garthze-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities
and networking. You will meet set SLAs based on call categories and classifications. You will be responsible
background. Availability to conduct 20-30 minute calls throughout the day, based on client needs. Previous Responsibilities: Conduct personalized one-on-one video calls with clients to offer support and guidance. Assist
Interaction: - Engage with clients through meetings, calls, and emails. - Issue Handling: - Handle tickets through configuration, and resolve production support calls. - Change Management: - Raise Change Requests (CR's)
ability. Contact Garth on garthze-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities