support 30% (manage and support our staff and directors with all IT related matters)
2. Procurement
and management of service providers 20% (Review all existing contracts that are in place and obtain comparative
Electronic Storage etc 10% (Ensuring compliance with all company policies and procedures)
• To ensure that all network elements are monitored on a 24/7 basis.• Capture all network incidents incidents on the FMS• Report, handover and escalate all network faults according to NMC Fault Handling and Escalation the prescribed service level agreements• Hand over all relevant network incidents to operational support• Provide technical leadership, training and support to staff• Conduct hand-over at shift rotation.• Monitor and
agreement. Ensuring that all network elements are monitored on a 24/7 basis Capturing all network incidents Management System Reporting, handing over and escalating all network faults according to Network Management Centre prescribed service level agreements Handing over all relevant network incidents to operational support Providing technical leadership, training and support to staff Conducting handover at shift rotation Monitoring
Responsibilities: To ensure that all network elements are monitored on a 24/7 basis. Capture all network incidents on on the FMS Report, handover and escalate all network faults according to NMC Fault Handling and Escalation the prescribed service level agreements Hand over all relevant network incidents to operational support Provide technical leadership, training and support to staff Conduct hand-over at shift rotation. Monitor and
communication technology developments Protecting all passwords Information coordination by: Updating the services to internal staff Providing assistance and technical support to staff when they are unable to Creating, test and maintain program code Combining all elements of the program code Testing sample data-sets
communication technology developments Protecting all passwords Information coordination by: Updating the services to internal staff Providing assistance and technical support to staff when they are unable to Creating, test and maintain program code Combining all elements of the program code Testing sample data-sets
o ensure that all network elements are monitored on a 24/7 basis.
Areas: To ensure that all network elements are monitored on a 24/7 basis. Capture all network incidents on on the FMS. Report, handover and escalate all network faults according to NMC Fault Handling and escalation the prescribed service level agreements. Hand over all relevant network incidents to operational support Provide technical leadership, training and support to staff. Conduct hand-over at shift rotation. Monitor and
Interact and communicate effectively with all levels of staff, senior management, and customers Communicate
manage IT team, including hiring and evaluating staff performance Develop / implement IT policies and contract duration To apply email detailed CV and all supporting documentation through to nomphelosheldon