resolution including handling of incident tickets in ITSM ticketing system. Generic Responsibilities: Take Knowledge of ITSM Solutions specifically BMC Remedy Ticketing tool. Ability and willingness to coach and give
Responsibilities include resolving incidents and tickets across various financial modules, such as GL, AP Consultant Key Responsibilities: Incident & Ticket Resolution: Manage and resolve incidents across
Dispatch Consultant will build and open support tickets after collecting, analyzing, and comprehending Dispatch Consultant will be expected to create new tickets and promptly respond to user requests submitted submitted via email, text, or directly within the ticketing system Essential Job Functions: To perform this job billable hours per day and close 7-10 support tickets per day. Entering time accurately into the timekeeping Directory Proficient in MS Office Proficient in a ticketing system Tech savvy High attention to detail Ability
technologies
• Experience with helpdesk ticketing systems
• Excellent problem-solving and communication
Generative AI, Scripting in ServiceNow, Virtual Agent) to Develop analytics and reports on Service Now Generative AI, Scripting in ServiceNow, Virtual Agent) Alternatively, sound JavaScript development experience
and general user support
(Incident Management) tickets. Action and resolve CIM (Critical Incident Management) tickets as required. Actively
closing of Production Support tickets (Incidents & Problems tickets) within defined SLAs (Service
management) Resolve incident tickets Analyse and resolve problem tickets Experience with VIP and End-user
resolving and closing Operational and Maintenance tickets within defined SLA's (Service Level Agreements) and post Go-live support. Operations experience (ticket handling, problem, incident management) Jira and