for an ICT Service Delivery Manager for one of their client based in Pretoria. The IT Service Delivery Delivery Manager (SDM) will be responsible for IT Service Delivery as defined by the ITIL Framework under the delivery of IT services to the business or internal stakeholders, focusing on maintaining Service Level Agreements Agreements, and ensuring service quality, and managing client relationships. The IT SDM will have an inward qualifications. Leading industry certification in IT Service Delivery Management ITIL v4 Foundation and Intermediate
National Diploma Communications Networks, Support Services, Network Management, Computer Systems Engineering
information into the Service Desk Application, and most importantly, displaying a customer focused approach understanding of hardware breakfix processes. Service Level Agreements play an important part for this role as this creates strict timelines for a Service Desk Agent to work within. Key Skills/Competencies: Foundation Qualifications pertaining to the customer service industry Must be able to use Microsoft Office Proficient in English 2 years' experience in a service desk role Ability to effectively handle multiple
and/or EDR & NGAV technologies Customer Support experience SLA Service Delivery experience ITIL Version daily system maintenance tasks to ensure system, agents and endpoints are compliant. Manage groups and status quo to the infected endpoints to meet the Service levels. Ensuring version upgrades/patch updates ITIL version 3 framework. Incident Management, Service Request fulfilment, Change Management, Release senior engineer (Problem Management). Provide customer SLA Reports or inputs into SLA reports. CISCO
CyberPro Consulting is a professional services company servicing the South African, European and Australian Oracle. We offer the highest quality professional services at competitive rates combined with flexible engagement turnkey options to onsite contractor services. CyberPro's services: 1. AWS and Microsoft Azure 2. Software consultants, CyberPro has a 24-year track record with a customer base ranging from enterprise to midsize businesses into best scenario to-be processes to enhance customer experience and profitability. Provide input into
CyberPro Consulting is a professional services company servicing the South African, European and Australian Oracle. We offer the highest quality professional services at competitive rates combined with flexible engagement turnkey options to onsite contractor services. CyberPro's services: 1. AWS and Microsoft Azure 2. Software consultants, CyberPro has a 24-year track record with a customer base ranging from enterprise to midsize businesses into best scenario to-be processes to enhance customer experience and profitability. Provide input into
Africa. Providing transportation services through a network of over 3500 agents worldwide. Description IMPORTANT transmissions from CargoWise with 3rd party software and customs Working with the CargoWise Registry in setting
Africa. Providing transportation services through a network of over 3500 agents worldwide. Description IMPORTANT transmissions from CargoWise with 3rd party software and customs Working with the CargoWise Registry in setting
Our Client in the Financial Services Sector is looking for a Senior Product Manager with extensive experience advantageous. At least 8 years' experience in financial services / banking product management. or product. development financial performance indicators, i.e. growth in the customer base; margin management across portfolio; product growth of new customers and penetration into existing customer base. Customer Service Excellence - Ensure Ensure customer satisfaction and to maximise sales opportunities in consideration of evolving customer
Platform projects to enhance configurations and customizations. Support, manage, and deliver ongoing platform platform application support to achieve customer satisfaction and service excellence. Accountable for problem support. Ensure high standards of customer engagement and services are maintained. Expected to complete expenditure. Customer Service Maintains effective working relationships with customers (both internal external) towards rendering highest quality of services. Represents company in meetings with relevant