facilitating changes to attain the highest levels of customer service, efficiency, control and compliance. Identify
Critical & Analytical Thinking Logical Customer Service Oriented Communication skills both spoken
management and supervision of the front-line customer servicing team (COPS) to ensure SLAs while optimising
and send approval customer invoices. • Ensure quality and timeliness for the services. • Maintain a healthy current and plan forward. • Ensure customer acceptance for delivered services. • Provide updates to the Engagement
within the IS Customer Programme IT, Project Manager, retail, VAS, value added services, cellular, customer
execution. Service delivery to ensure customer satisfaction Maintain service, quality and desired outputs across
execution Service delivery to ensure customer satisfaction Maintain service, quality and desired outputs across
a team to achieve results Proficient in - Customer Service Techniques Techniques for ensuring that full account is taken of customers' real and stated needs in the delivery of products and services. Proficient in account is taken of customers' real and stated needs in the delivery of products and services. Expert in - Client
results
Proficient in - Customer Service Techniques
Proficient
account is taken of customers’ real and stated needs in the delivery of products and services. Expert
dynamic team as a Customer Experience Specialist, where you'll ensure exceptional service and support to