resolving, and closing operational and maintenance tickets within SLA's. Development debugging Interact with
to manage code releases and work on issues and tickets.
Reporting and Doc
clients through meetings, calls, and emails Handling Tickets and Tasks with the responsibility for closing the
Proactive infrastructure monitoring and reporting. Ticket system required & AH support for users and
Proactive infrastructure monitoring and reporting. Ticket system required & AH support for users and
to manage code releases and work on issues and tickets. Reporting and Documentation: Draft reports and
through meetings, calls, and emails. Handling Tickets and Tasks with the responsibility for closing them
Troubleshoot and resolve operational and maintenance tickets within defined SLAs. Collaborate with consultants
closing of Production Support tickets (Incidents & Problems tickets) within defined SLA's (Service
closing of Production Support tickets (Incidents & Problems tickets) within defined SLA's. Technically