line with agreed SLAs. You are the last port of call for the support team so your attitude towards tackling skills. Managing the timely resolution of open calls and call actions across all customers. Take ownership
segments in small and medium business. Proactive calling of customers to build loyalty and improve affinity contact with the customers. Adhere to planned calling cycles to ensure effective coverage of all customers
to work beyond office hours – some nights and weekends – as required by the needs of the department and
HEAD OFFICE IN CENTURY CITY, Receiving and logging calls Assisting end users via telephone and remote tools
Team Leader with a car and transport to attend to call outs. Key Responsibilities: Telecommunications technicians
servers
in effective prioritization Knowledge of user-centred design principles Understanding design quality
of the relevant Incident, Request or SRS on the Call TicketSystem) Assist to get new users operational network troubleshooting skills Service Management and Call Ticketing systems (E.g. CA UniCenter and BMC) Computer
Reference: CTI003681-CAF-1 Calling all Creative Minds Join our client's Design Dream Team Are you a talented
work after hours on a rotational basis (including weekends). Advantageous – Working knowledge of Azure and