multi-tenant Cloud Platform as a Service (PaaS) solutions tailored to IT Service organizations, including ISVs company's mission is to simplify and streamline Cloud Services for end-user computing, applications, and communication virtual machines and a deep understanding of Azure services. Additionally, you will be involved in developing Cloud migrations for clients, leveraging Azure services. Tier 2 Support: Provide technical support to managers, to ensure the smooth operation of our Cloud services. Requirements: Expertise in Azure: In-depth knowledge
multi-tenant Cloud Platform as a Service (PaaS) solutions tailored to IT Service organizations, including ISVs company's mission is to simplify and streamline Cloud Services for end-user computing, applications, and communication virtual machines and a deep understanding of Azure services. Additionally, you will be involved in developing Cloud migrations for clients, leveraging Azure services. Tier 2 Support: Provide technical support to managers, to ensure the smooth operation of our Cloud services. Requirements: Expertise in Azure: In-depth knowledge
of customer ICT networks as part of IT Managed Services offerings provided to Datacentrix customers. Support clients and client end-users in support of the Service Delivery Manager and Network Security Operations escalated incidents, problems and queries. Maintains service and quality levels according to of the company years' experience delivering Network Security Services in a customer environment. Excellent Communication
operational support to their growing Global Professional Services (PS) delivery team and leadership team across building its processes to scale. Professional Services Administration Maintenance of Resources General Resource allocation and assignments Professional Services Operations Timecard management Forecasting Billing operations experience, ideally in a Professional Services organization A passion for process improvement
Applications MVC WEB & WCF Services SQL Server Reporting Services Entity Framework MS SQL Server development AJAX Test Driven Development Reporting Services Crystal & SSRS Reports If you an enthusiastic
to our Managed Services team, focusing on End User Computing and Microsoft 365 service architecture. This associated with End User Workspace solutions, service design, and configuration management. The Specialist design, implementation, and documentation of new services. Act as the Subject Matter Expert (SME) on Digital and reliable End User Workspace solutions and services. Contact with Others: Internal: Collaborate with core IT suppliers for development, testing, and service transition purposes. Essential Criteria: Professionally
requires a unique blend of technical skills, customer service aptitude, and a collaborative spirit, ensuring seamless delivery of IT support and management services. Core Responsibilities -Technical Support and knowledge bases, and FAQs to assist in customer self-service and team reference. -Continuous Learning and Development: network infrastructure, device management, and cloud services. Excellent problem-solving skills, with the ability with a focus on providing exceptional customer service. Familiarity with project management and CRM tools
experienced 3rd Line Support Consultant to join our service desk team. The role will act as an escalation point experienced Support Consultant ideally from a Managed Service Provider background. You will assist in developing passion for IT and providing outstanding customer service is essential. Providing 3rd line technical support that any technical or operational issues on a service ticket are escalated efficiently. Ability to research when required Delivering exceptional customer service and demonstrating the ability and desire to go
within the ICT environment Keep a register of web services/APIs and integration points per party with specific for querying Understand the function design of services and API's to meet information requirements including integration protocols such as RESTful API, Web service, Queuing
objectives and delivering exceptional customer services. Experience in directly delivering large IT transformation program/project management Experience in Banking, Financial Services and Insurance domain customers Experience working senior client/account management in a professional services/consulting organization to include managing an satisfaction Experience in Banking, Financial Services and Insurance domain customers Experience in directly client/account management in a professional IT services/consulting organization to include managing an