and manage queueing (participating in escalated calls as needed). Oversee repository and ensure solutions
Engagement Management: Manage client engagement calls and visits, facilitating discussions on risks and
implementation. Additional Information: Potential On-Call requirement within the role supporting the function
mailboxes; Monitor support queue for end-user fault calls; Document and map technology assets correctly; Maintain
reliability, security, and scalability. Participate in on-call rotations to provide support for production systems
conducting regular audits. Be a crucial part of on-call rotations, providing around-the-clock support to
The key to this has been to put consumers at the centre of digital journeys and build what works for them
critically thinker. A team player. Adaptable. Person Centred. Methodical. Analytical. Organised. Systematic
support queue that consists largely of end-user fault calls. Identify and ensure technology assets are documented
Metering projects) Responding to client emails/calls Driving the Utilities Management Program for the