processes, and tools. Offer technical expertise and assistance to team members and stakeholders. Qualifications:
efficiencies. The role does require management of the Service Providers. Overview of the role: With the growth dynamic and strategic Senior IT individual to service the Retail needs as well as provide support and covering 3 brands and operating across the country serviced from Head Office in KZN. The majority of the IT
enhance the efficiency and effectiveness of its services. Product: Marketplace You will need: Exposure
servers and end user devices Management of Helpdesk service requests Monitor and respond to system alerts and backups Conduct high-level root-cause analysis of service interruptions and establish preventive measures
department managers, operational teams, and users IT Service Delivery Managers / Analysts Masterdata Team Management developers (Pilotfish, Nologo) BCX support Saas service providers (OrgChartNow) OrgChartNow Support SAP
cases (calls and emails) are actioned to provide assistance / feedback to customers. Load security blocks
cases (calls and emails) are actioned to provide assistance / feedback to customers. Load security blocks
performing general office administration and assisting operations by carrying out first line support
performing general office administration and assisting operations by carrying out first line support
Office 365 deployment and maintenance. Azure services deployment and maintenance. Relevant IT certifications