co-create and collaborate to deliver value for our customers, partners and communities. We are inclusive and provision of secure transaction solutions to our customers. Our solutions include debit order processing candidate will be responsible to effectively assist customers telephonically with general and specific queries accurate information to the customer by gaining a better understanding of the customers needs and ensure that unresolved calls are escalated to the correct stakeholders. KEY RESPONSIBILITIES: Handle incoming calls Manage
courtesy calls to customers. Matric Non negotiable - Min 5 years' working experience in customer service/technical
Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 – R80 000 CTC per month An innovative FinTech company seeks a Head of Customer Support Services to join their close-knit team plans into Africa. The Head of Customer Support is pivotal in ensuring customer satisfaction and enhancing experience. This role involves managing and growing the customer service team, improving efficiencies, and optimizing or more years of proven experience managing a customer service team that utilizes various support channels
portfolios; · Managing the support Centre, in terms of monitoring inbound calls from participants with regards relationship between Support Centre and administration teams to ensure effective contact centre performance to the products; · Ensure that Support Centre provide quality customer service on every call; · Responding to queries resolution of all FSP queries; Experience: · 2 years call centre industry experience · Experience in a brokerage
portfolios; · Managing the support Centre, in terms of monitoring inbound calls from participants with regards relationship between Support Centre and administration teams to ensure effective contact centre performance to the products; · Ensure that Support Centre provide quality customer service on every call; · Responding to queries resolution of all FSP queries; Experience: · 2 years call centre industry experience · Experience in a brokerage
documentation and handover to maintenance / call centre and accepting handover from presales for new testing Client handover and training Communicating customer requirements back to Reflex Minimum Requirements engineer role PABX certifications Avaya IPO, ACCS (call centre) certifications and experience Solid networking and maintenance of VoIP based PABX systems and call centres Working knowledge of different provider links
culture is looking for a Customer Service Representative to attend to our customers including telephonic queries in an inbound call centre environment, maintaining standards of high customer orientation and professionalism computer programs and hardware. Proficiency in customer relationship management (CRM) and task management service desk analysts possess competency in call centre management tools. Monthly Salary: Market related
culture is looking for a Customer Service Representative to attend to our customers including telephonic queries in an inbound call centre environment, maintaining standards of high customer orientation and professionalism computer programs and hardware. Proficiency in customer relationship management (CRM) and task management service desk analysts possess competency in call centre management tools. Monthly Salary: Market related
services. This role encompasses all basic duties in customer and technical support, as well as advanced engineering covers client and hosted devices and services, Data Centre hosted services, MPLS Networks, on premise VoIP •Communicating clear technical information to Service desk or call out agent when assisting with errors on site •Maintain supporting processes •Maintenance of system for call management, call recordings management and integrated applications VoIP issues •Understanding of IP PBX configuration, call routing and translations and SIP trunk implementations
quality control. By fostering internal and external customer satisfaction and enhancing collaborative efforts implementation, client complaints, comments, reports, call centre queries and other sources. Proactive issue resolution MK processes and systems. Internal and External Customer Satisfaction: Schedule and chair Operational Meetings matters that impact on Customer Relationships. Ensure that the Customer Care department understands new the requirements into a functional specification Customer interaction/Relationship management experience