from existing customers and on-boarding new customers in the region. You will be the Customer champion and and the face of the Company in ensuring customer satisfaction and positioning the Company as their partner existing revenue streams by minimising churn of services. Drive cross-functional collaboration to achieve Develop revenue from new Company products and services, thereby increasing the Company's share of wallet elevate the Company as the partner of choice for services in Africa and the Middle East. KEY PERFORMANCE
responsible for the efficient logging and response to customer requests, adherence to specific Operational Level positive first call resolution rates and overall Service Level Agreements. Key Skills / Competencies/Qualifications experience is an advantage. 2 year previous IT Service Desk experience Excellent data capture and typing troubleshooting skills Previous experience with a Service Desk Application Must show a good understanding Support Engineer is responsible for the capturing of customer requests from varied inbound sources into the
infrastructure and lead the technical delivery of Billing services. From developing and deploying billing infrastructure 10 Years in a technical VoIP billing role in a service provider environment (this rie will include billing Process Optimization, Customer Billing Support such as - provide support to customers regarding billing inquiries and account management related to VoIP and other services. This includes resolving billing discrepancies Collaboration with cross-functional teams such as finance, customer support, and technical operations to ensure smooth
Purpose Verify service performance against stated Service Level Agreements and present service performance business-IT strategy development, solution discovery,service management, risk management and relationship management initiatives. Operations Develop and submit reports on service desk performance. Report timeously and accurately actions. Resolve audit findings. Service Desk Assist with managing the Service Desk Participate in change review review meetings as and when required. Customer Relationship Management Engage with ACSA Business to understand
platforms for customers.
requirements, assessed through customer feedback.
Responsibilities • Providing timely technical support to customers via various channels such as phone, email, Freshdesk • Communicate timelines with customers while adhering to our service level agreement for issue response/resolution Increase customer happiness and retention by meeting and exceeding customer support service levels. • Maintaining a high level of professionalism and customer service at all times. • 24x7 standby. • Manage and & consultation services on the supported systems as required by the customer. • Ensuring all system
delivery from the team, strengthen and advises customers and the Engineering team on the security systems' maturity and resilience posture for protecting customer s and Phakamo s digital assets. Key Objectives: company's operations from product development to customer service. Keep abreast of new security threats and their effectiveness. Manage security vendors and service partners, ensuring that they meet all contractual to technical requirements in the delivery to customers. Work and Collaborate with the Project Management
articulate the capabilities and value of the company's services at all levels within the Private Sector. The ideal relationships to maintain old business and acquire new customers). Ensure that sales targets are met. Coordinate various teams so that the customer's expectations are met. Upsell the Company's services and solutions. Serve between the Company and their customers. Manage market segments, customer base and industry verticals to business development plan. Manage and identify key customer relationships and pipeline. Utilise the internal
articulate the capabilities and value of the company's services at all levels within the Private Sector. The ideal relationships to maintain old business and acquire new customers). Ensure that sales targets are met. Coordinate various teams so that the customer's expectations are met. Upsell the Company's services and solutions. Serve between the Company and their customers. Manage market segments, customer base and industry verticals to business development plan. Manage and identify key customer relationships and pipeline. Utilise the internal